Refund Policy

 

Due to the vintage nature of our items, which are mostly second-hand and over 20 years old, they may exhibit varying degrees of wear, including paint, distressing, marks, or overall wear and tear. As such, returns or exchanges will only be considered in special circumstances and will be handled on a case-by-case basis. We strive to ensure customer satisfaction and will do our best to accommodate your needs. Please feel free to reach out to us with any concerns regarding your purchase.

 

Conditions of return:

Please carefully review our returns policy, as your agreement to these terms is implied upon making a purchase from Merci Market. Our returns policy aligns with Australian Consumer Laws to ensure fair and lawful transactions. We appreciate your understanding and cooperation in adhering to these guidelines. Should you have any questions or concerns, please don't hesitate to contact us.

 

Full return condition below:

Return Policy:

Timeline: Item/s must be returned within 7 days of delivery.

Reasons for Returns: Returns or exchanges based on sizing errors or change of mind are not considered valid reasons and will not be accepted. All sales are final.

Valid Returns: Returns or exchanges for faulty products or damaged goods caused by errors on our part are considered valid. They will be dealt with through an exchange (subject to stock availability) or store credit. Either will be provided upon receiving the returned goods.

Condition of Returned Items: Item/s must be returned in their original, unworn condition.

 

Contact information: 

For all return inquiries, please contact us at support@merci-market.com. Include your order number, reason for return, and any relevant details, and our team will promptly assist you with your case. We aim to resolve all inquiries as soon as possible.